FAQ: Service and Support

Batteries & Chargers

How do I charge my batteries?  Each model varies. See owner’s manual. Many can be found online.

How often should I charge my batteries?  We recommend charging your batteries every day or every other day (Depending on how much you use your chair). See owner’s manual.

How long do my batteries need to charge? Charge your batteries for 8 -12 hours.

Can I use an extension cord with my charger? Generally no, see owner’s manual for specific details.

My power chair isn’t working even after I’ve charged it. What should I do?

• Check to make sure the charger or the charger cord is not still connected.
• Make sure the “brake release levers” are in drive mode.
• Check the troubleshooting guide in the owner’s manual (always a good idea)
• Contact Us:  If it is still not working, you have additional questions, or need help then call us.

When should I change my batteries in my mobility scooter or power wheelchair?

• When your scooter or power wheelchair is taking longer than 8 hours to fully charge.
• If you notice decreased distance in battery power.
• If the battery is over a year old and you are experiencing these or similar issues when using your power chair, electric wheelchair, or mobility scooter then it’s probably time to replace the batteries.

Joysticks

My joystick is not lighting up. What should I do?  Try the following…

1. Make sure that your chair is turned on.
2. Make sure that the joystick cable is attached securely. See owner’s manual.
3. Make sure that your chair is charged.

Why are the lights on my joystick flashing? The flashing lights on your joystick could indicate any of the following issues:

1. Attempting to move the chair immediately after turning it on you must wait for joystick lights to cycle before moving your chair.
2. The chair will not operate while it is charging.
3. Chair malfunction. See owner’s manual.

My joystick is loose. How can I adjust it? The joystick is designed to be adjustable. See owner’s manual for instructions on how to adjust or tighten.

Adjustments

Can my armrests be adjusted? Yes. The armrests can be adjusted up/down, in/out either by knobs on the back of the armrest or with a provided “key.” See owner’s manual.

How do I adjust my chair’s footplate? Most models can be adjusted up/down, in/out. See owner’s manual.

How do I adjust my chair’s headrest? Most models allow you to adjust the headrest. The headrest on your power chair works just like the headrest in your car. Simply push the headrest up or down until you find a comfortable position.

Maintenance

What do I need to do to keep my power wheelchair running smoothly? To get years of excellent performance from your power chair, follow these simple maintenance tips.

1. Keep your chair clean. Dirt and sand work their way into every moving part, creating friction and wearing down critical parts.
2. Make sure batteries are holding their charge for their expected duration.
   • You should always recharge your batteries per the manufacturer’s guidelines, typically every day for 8 -12 hours.
   • If you notice the batteries are not holding their charge, it may be time for another set. Or, you may have a loose connection.
3. Always turn off your power chair before you get in or out of it. And always check to make sure it’s off before you attempt to sit in or on it.

Should I keep my chair outside on a porch or in another covered location? No…

• Your power chair should not be stored in a location that is exposed to the elements.
• You should not leave it under a covered area, like a porch for extended periods of time.
• You can protect it from the elements with a chair cover but only for a short period of time.

Chair Malfunction

My power chair is making a clicking noise. What should I do? This is normal. Your power chair will make a clicking noise each time you push or release the joystick (this is when the brakes are engaged and disengaged).

My power chair will not move. What should I do? Try the following:

1. Make sure that your chair is turned on.
2. Make sure that the brake release levers are in the drive position. See owner’s manual.
3. Make sure that your chair is charged. 4. Make sure that your chair is not plugged in to the wall.

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